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Sykle GmbH awarded ISO 9001:2015 certification16 November 2017
Having successfully renewed its ISO 9001:2008 certification last July, Sykle GmbH, soon to be AB Serve Germany, passed its ISO 9001:2015 audit with flying colours. Happy to see its efforts rewarded, the team was overjoyed to read the flattering conclusions of the TÜV auditor.
Just like those of AB Serve, the services offered by Sykle GmbH are now certified in accordance with ISO 9001:2015. Specialising in offering industrial quality services, Sykle GmbH, which will become AB Serve Germany on 1st January 2018, easily satisfied the requirements of the examination on 8th November last year. The 2015 version of the ISO 9001 certification attests to a management system that offers high-quality services to satisfied clients, which are two of Sykle’s highest priorities. The success of this audit moreover illustrates the organisation’s commitment to continually improving its services.
This commitment is made clear in the auditor’s appraisal:
‘Sykle has a quality management system that is in complete conformity with the requirements of ISO 9001: 2015. The management provides the necessary resources for implementing quality objectives. The quality objectives are measurable (for example sales objectives, number of new clients, non-conformances, lost orders etc.) and are qualitatively defined; the results are analysed and, if need be, corrective measures are put in place.
In the management review, all of the norm data is processed. The main strength is the annual review of all of the company’s processes.
All of the employees are properly trained and their skills are regularly updated using the qualifications matrix.
The infrastructure and the working environment ensure the proper provision of services oriented towards client satisfaction.
The company’s activities are carefully documented, which allows each step of a process to be traced, in particular by virtue of the prior creation of check-lists.
Finally, the high level of client satisfaction and the consistent hierarchy within the company are worthy of mention.’